Support and contact

Email

[email protected]

Support is by email, best effort, with no service level agreement. We aim to reply within two business days. Include the email you bought with, your OS version, and what you expected to happen versus what did.

We use Dead Ringer ourselves, every working day, against our own client work. That is not a service level agreement, but it does mean a bug that stops you is usually a bug that stops us too.

An email did not arrive

Licence keys and sign-in codes come from [email protected]. If one has not arrived within a few minutes, check spam, and your company's quarantine if it has one: mail filters are wary of new senders, and some hold our mail for review. Releasing it and adding our address to your allowed senders fixes it for next time.

A key you just bought is also on the thank-you page, in the browser you paid in. Still stuck? Email us from the address you bought with and we will send it to you.

Read the docs first

Most questions are answered in the documentation: the quickstart, installing on Mac, and agent and MCP setup. Docs are the primary support channel and we keep them current.

Billing

Invoices, VAT and refunds are handled by Paddle, the merchant of record. Invoices are in the customer portal. Refunds follow the refund policy.

Who we are